Privacy Policy

Effective Date: July 2, 2026

Welcome to WhatsCRM.id ("WhatsCRM", "we", "our", or "us").

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how WhatsCRM.id collects, uses, stores, and protects information when you use our platform and services, including integrations with the Meta Platform and WhatsApp Business Platform.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you use WhatsCRM.id, we may collect the following information:

Business Account Information

• Business name

• Business email address

• Phone number

• Meta Business Account ID

• WhatsApp Business Account (WABA) ID

• WhatsApp Phone Number ID

User Account Information

• Name

• Email address

• Login credentials

• User roles and permissions

WhatsApp Business Data

With your authorization through Meta, we may access:

• WhatsApp Business phone numbers

• Business profile information

• Incoming and outgoing messages

• Message status (sent, delivered, read)

• Contacts you communicate with through your WhatsApp Business account

• Media attachments shared within conversations

Technical Information

We may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Access logs

• API usage logs

• Cookies and session identifiers

2. How We Use Your Information

We use collected information to:

• Provide CRM services.

• Manage customer conversations.

• Synchronize WhatsApp Business messages.

• Deliver automation features.

• Send notifications.

• Improve our platform.

• Detect fraud or unauthorized access.

• Provide customer support.

• Comply with applicable legal obligations.

We do not sell your personal information.

3. Meta & WhatsApp Platform Data

WhatsCRM.id integrates with the Meta Platform and WhatsApp Business Platform.

Information obtained through Meta APIs is used solely for providing the services requested by our customers.

We do not use WhatsApp message content for advertising, profiling, or marketing without your explicit permission.

Our use of Meta Platform data complies with applicable Meta Platform Terms and Developer Policies.

4. Data Sharing

We may share information only with:

• Meta Platforms when required for API functionality.

• Cloud infrastructure providers.

• Payment providers.

• Customer support providers.

• Government authorities when legally required.

We never sell user data to third parties.

5. Data Security

We implement industry-standard security measures, including:

• HTTPS encryption

• Secure authentication

• Encrypted credentials where applicable

• Role-based access control

• Activity logging

• Regular security updates

Although we strive to protect your information, no method of electronic storage or transmission is completely secure.

6. Data Retention

We retain information only as long as necessary to:

• Provide our services.

• Meet contractual obligations.

• Resolve disputes.

• Comply with legal requirements.

Users may request deletion of their account and associated data at any time.

7. Your Rights

Depending on applicable laws, you may request to:

• Access your personal information.

• Correct inaccurate information.

• Delete your account and associated data.

• Export your data.

• Withdraw consent where applicable.

Requests can be submitted using the contact information below.

8. Cookies

We use cookies and similar technologies to:

• Maintain secure login sessions.

• Improve user experience.

• Analyze platform usage.

• Enhance security.

Users may disable cookies through browser settings, although certain features may not function properly.

9. Children's Privacy

WhatsCRM.id is intended for business users and is not designed for children under the age of 13.

We do not knowingly collect information from children.

10. Third-Party Services

Our platform may integrate with third-party services including:

• Meta Platform

• WhatsApp Business Platform

• Cloud hosting providers

• Payment gateways

• Analytics services

Each third-party service is governed by its own privacy policy.

11. International Data Transfers

Your information may be processed in countries where our infrastructure or service providers operate.

We take reasonable measures to ensure appropriate safeguards for international data transfers.

12. Data Deletion Request

You may request deletion of your account or personal data by contacting us at:

Email: kejarkoding@gmail.com

Please include sufficient information to verify your identity before we process your request.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Material changes will be published on this page with a revised Effective Date.

Continued use of our services constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us:

WhatsCRM.id

Website: https://whatscrm.id

Email: kejarkoding@gmail.com